Emergencies

Emergencies Callout

Our offices are now closed for the Christmas break, and we will be reopening on 02/01/2025.

If you have had work installed at your property and encounter any emergencies related to our services, kindly complete the form and our dedicated advisors will review your enquiry and get back to you as soon as possible.

Please note, this form is for emergencies only and only emergencies will be responded to. All other enquiries should be sent to info@ukem.co.uk.

Best Wishes

The Team at UKEM

Call us on:
0191 466 1185
Email us:
info@ukem.co.uk
Meet us:

6 Crown Road, Quay West Business Village, Sunderland,
England, SR5 2AL

Call us on:
07961 653227
Email us:
info@ukem.co.uk
Meet us:

83 Princes Street, Edinburgh, EH2 2ER

Useful numbers

Google Support

0808 178 0546

Elnur Electric Storage Heaters

01942 670119 option 2

Fully funded solutions to improve your homes energy efficiency

Find out if you are eligible for 100% FREE energy efficiency upgrades, simply by entering your postcode:
The Form

Don't worry, many homes do not have a current EPC certificate. Let's find your address from the Royal Mail instead:

 

Your address does not have a valid EPC certificate

Don't worry, whilst your property doesn't have a current Energy Performance Certificate (EPC) we can still check your eligibility by taking some more details from you. Just click next button to proceed.

Your rating score is:

C

The lower your home's energy efficiency rating, the more money the government make available for you to improve it.

Due to the EPC rating of your property, your home's rating is unlikely to be improved by the measures we install. We are sorry that we cannot help you further in this instance.

OK

Unfortunately ECO4 funding is not currently available directly to the occupant of Social housing.

Please contact your Local Authority directly for more information on how to improve the Energy Efficiency Performance of your home.

We are sorry we could not help you further

Consent form for sharing data with the Energy Saving Trust

We need to check you are eligible for the Energy Company Obligation (ECO) and/or Great British Insulation Schemes (GBIS) and/or Land Registry (LR). To do this, for ECO and GBIS we would like to share your information with the Department for Work and Pensions (DWP) via Energy Saving Trust who will verify whether or not you are receiving the relevant benefits to be eligible for either scheme. To check the ownership of your property as registered with HM Land Registry, we need to submit your information through an online checking service provided by the Energy Saving Trust (EST). This will enable us to securely verify the property’s private ownership against the data on the register. EST will not use this data for any other purpose.

Please note that it is not possible for Energy Saving Trust or us, the company using this service, to see which benefits you are through this service. DWP will only confirm whether you are in receipt of a qualifying benefit, not which one. This will not have any impact on future benefit payments.

If you do not want us to share your data with DWP via Energy Saving Trust, you will be required to provide copies of documents that provide proof of the benefits you are in receipt of from the DWP.

If you go on to receive funding through ECO4 or GBIS your data may be audited by Ofgem and/or your Energy Supplier to ensure a valid eligibility check has been completed for you. For full information on what will happen to the data we collect about you, please refer to the privacy notices from your Energy Supplier and installer, Energy Saving Trust, DWP, and Ofgem.

By ticking the box below, and providing your details, you agree to share this data with the DWP via Energy Saving Trust.

You can contact us to withdraw your consent for us to share your data with DWP via Energy Saving Trust. If you withdraw consent, the collected data will continue to be processed, however no new data will be collected or used for further processing. We will be required to keep a record of any data already processed for the purposes of Ofgem audits however your data would only be audited in cases where you have received funding from ECO4 or GBIS. Data relating to ECO4 and GBIS eligibility checks will be retained until 30 September 2026 unless otherwise notified by Ofgem.

Sign Here

Fully funded solutions to improve your homes energy efficiency

Find out if you are eligible for 100% FREE energy efficiency upgrades, simply entering your postcode:
Don't worry, many homes do not have a current EPC certificate. Let's find your address from the Royal Mail instead:

Your address does not have a valid EPC certificate

Don't worry, whilst your property doesn't have a current Energy Performance Certificate (EPC) we can still check your eligibility by taking some more details from you. Just click next button to proceed.

Your rating score is:

A
B
C
D
E
F
G
Due to the EPC rating of your property, your home's rating is unlikely to be improved by the measures we install. We are sorry that we cannot help you further in this instance.
Ok
The lower your home's energy efficiency rating, the more money the government make available for you to improve it.
Unfortunately ECO4 funding is not currently available directly to the occupant of Social housing.

Please contact your Local Authority directly for more information on how to improve the Energy Efficiency Performance of your home.

We are sorry we could not help you further